IMAC and
Desktop
Relocation

Moving to a new office? Or reconfiguring an existing environment? TDS can provide computer desktop support to help you deploy new equipment, cascade older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. We even train the end-user on any and all changes made.

  • Pre-move audits and planning — We can ensure that you have an accurate inventory of items. We are also on hand to help in the planning process of the IT move.
  • De-installation of all computer equipment including peripherals and cable strip out from desks: All equipment will be surveyed and audited by TDS project coordinators to provide accurate documentation for the move; Pre-move meetings plan and assess all aspects of relocation; Technicians carefully pack each item in customer provided anti-static bubble wrap and then use computer-specific crates for transport.
  • Transportation of IT equipment — Scheduled through a certified moving company.
  • Reinstallation of equipment to agreed standards — Our engineers follow strict guidelines when installing equipment onto new desks.
  • Network connections, testing and script running — On larger moves we can free up your IT resources by providing engineers to get users back up and running post relocation.
  • Cable management services including pre cabling of furniture on installation.
  • Ecological Disposal of Waste Electrical and Electronic Equipment (WEEE).

IT Operational
Support

Whether you are rolling out the latest operating system patches or managing an enterprise Windows environment, TDS is there to support you — from initial design and planning, through testing and deployment, to ongoing support. Our technicians are trained and certified on the latest hardware and software, including Microsoft, Cisco, Dell, HP and many others.

We provide technical resources to meet your needs on an as-needed or consulting basis, including:

  • Desktop Operations Support: Experts skilled in technical planning, system integration, verification and validation, cost and risk and supportability and effectiveness analyses for total systems.
  • Desktop Support Project Manager: Project leadership and assistance to expanded teams. Leads other project schedule managers and project managers through project WBS and schedule development and execution support.
  • Server Support Technician: Specialist with server-based experience in maintaining, analyzing, troubleshooting and repairing systems, hardware and computer peripherals.

Inventory
Services

The most important stage of moving is determining what hardware you have. IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment. TDS can provide documents with details of all data center hardware including make, model, serial number, cabinet/grid location, RU and connectivity. Evaluate the state of your data center sites and rooms, including both IT and facilities items, with a goal of identifying and remediating risk.

  • Remote and on-site contracted IT support that allows businesses of all sizes to quickly and effectively repair and replace damaged and failed technology infrastructure, minimizing company costs and maximizing results.
  • IT support teams can quickly locate and solve technical problems in desktop and laptop computer hardware, software and printers.
  • Malware and viruses to hardware failures and network downtime.
  • Break Fix services can be offered in a number of ways: Remote diagnostics to investigate and solve hardware problems; Dispatching a qualified, trained and courteous technician to an end user’s location; Provide on-site support during normal business hours.
  • Benefits of internal IT departments, without the prohibitive expenses.

Technology
Deployments
and Refresh

TDS can assist in defining your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team.

  • Personal computer refreshes and ongoing management of your technology fleet is a major undertaking that involves numerous steps.
  • TDS has a proven track record that helps reduce potential drains on your organization’s time and resources.
  • With an onboard team of seasoned resources, TDS offers an innovative approach to the overall PC refresh lifecycle.
  • Our dedicated project team develops a plan focused on reducing interruptions to business operation and utilizing the project’s budget to delivery maximum value.

Data Center
Support

TDS has a seasoned team of data center specialists ready to assist with server upgrades, moves and migrations. Our data center professionals understand the many interdependencies that need to be managed during a successful move or migration project, including:

  • Scheduling, alerting, tracking, acceptance and sign-off, documentation
  • Network, connectivity, security, storage, hardware
  • Business units, application owners, facilities, HR, governance, risk management

We know how demanding any data center change can be — and TDS’s proven process and unparalleled documentation ensures business disruption is kept to an absolute minimum.

E-Waste

TDS can help you manage your electronic waste through its wide range of services. On-site electronics removal, data destruction and environmentally responsible e-waste recycling solutions.

  • Desktops and laptops
  • Monitors and TVs
  • Mobile devices and tablets
  • Racks and blades
  • Keyboards, mice, etc.

TDS can handle the proper removal of all electronic devices so our customers will have peace of mind knowing it was done correctly.