SERVICES & SOLUTIONS
Manage & Operate
with Ease
TDS fills a need in the marketplace — our proven approach enables us to deliver a streamlined process that results in a lower-cost, more-predictable experience.
SOURCE, DEPLOY, INSTALL, TRANSFER AND DISPOSE
IMAC and Desktop Relocation
Moving to a new office? Or reconfiguring an existing environment? TDS can provide computer desktop support to help you deploy new equipment, cascade older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. We even train the end-user on any and all changes made.
- Pre-move audits and planning
- De-installation of all computer equipment including peripherals and cable strip out from desks
- Transportation of IT equipment
- Reinstallation of equipment to agreed standards
- Network connections, testing and script running
- Cable management services including pre cabling of furniture on installation.
- Ecological Disposal of Waste Electrical and Electronic Equipment (WEEE).
SERVER UPGRADES, RESTACK AND DECOMMISSIONING
Data Center Support
TDS has a seasoned team of data center specialists ready to assist with server upgrades, moves and migrations. Our data center professionals understand the many interdependencies that need to be managed during a successful move or migration project, including:
- Scheduling, alerting, tracking, acceptance and sign-off, documentation
- Network, connectivity, security, storage, hardware
- Business units, application owners, facilities, HR, governance, risk management
We know how demanding any data center change can be — and TDS’s proven process and unparalleled documentation ensures business disruption is kept to an absolute minimum.
ACHIEVE UNMATCHED OPERATIONAL INTEGRITY
IT Operational Support
Whether you are rolling out the latest operating system patches or managing an enterprise Windows environment, TDS is there to support you — from initial design and planning, through testing and deployment, to ongoing support. Our technicians are trained and certified on the latest hardware and software, including Microsoft, Cisco, Dell, HP and many others.
We provide technical resources to meet your needs on an as-needed or consulting basis, including:
- Desktop Operations Support: Experts skilled in technical planning, system integration, verification and validation, cost and risk and supportability and effectiveness analyses for total systems.
- Desktop Support Project Manager: Project leadership and assistance to expanded teams. Leads other project schedule managers and project managers through project WBS and schedule development and execution support.
- Server Support Technician: Specialist with server-based experience in maintaining, analyzing, troubleshooting and repairing systems, hardware and computer peripherals.
REGULAR CONSISTENT HARDWARE & SOFTWARE UPGRADES
Technology Deployments and Refresh
TDS can assist in defining your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team.
- Personal computer refreshes and ongoing management of your technology fleet is a major undertaking that involves numerous steps.
- TDS has a proven track record that helps reduce potential drains on your organization’s time and resources.
- With an onboard team of seasoned resources, TDS offers an innovative approach to the overall PC refresh lifecycle.
- Our dedicated project team develops a plan focused on reducing interruptions to business operation and utilizing the project’s budget to delivery maximum value.
TOTAL CONFIDENCE IN YOUR IT ESTATE
Inventory Services
The most important stage of moving is determining what hardware you have. IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment. TDS can provide documents with details of all data center hardware including make, model, serial number, cabinet/grid location, RU and connectivity. Evaluate the state of your data center sites and rooms, including both IT and facilities items, with a goal of identifying and remediating risk.
- Remote and on-site contracted IT support that allows businesses of all sizes to quickly and effectively repair and replace damaged and failed technology infrastructure, minimizing company costs and maximizing results.
- IT support teams can quickly locate and solve technical problems in desktop and laptop computer hardware, software and printers.
- Malware and viruses to hardware failures and network downtime.
- Break Fix services can be offered in a number of ways: Remote diagnostics to investigate and solve hardware problems; Dispatching a qualified, trained and courteous technician to an end user’s location; Provide on-site support during normal business hours.
- Benefits of internal IT departments, without the prohibitive expenses.
ON-SITE REMOVAL AND CERTIFIED DESTRUCTION
E-Waste Management
TDS can help you manage your electronic waste through its wide range of services. On-site electronics removal, data destruction and environmentally responsible e-waste recycling solutions.
- Desktops and laptops
- Monitors and TVs
- Mobile devices and tablets
- Racks and blades
- Keyboards, mice, etc.
TDS can handle the proper removal of all electronic devices so our customers will have peace of mind knowing it was done correctly.
It is so easy to take for granted all that is required to move a group of people, but I know there is a lot of effort — and success doesn’t just happen. I wanted to take this time to recognize it and say thank you for a job well done